Welcome to Oraglan. These Terms and Conditions ("Terms") govern your access to and use of the Oraglan website, mobile application, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
These Terms constitute a legally binding agreement between you and Oraglan ("we," "us," or "our"). Please read them carefully.
Our Services are designed to connect users with pharmacies and medical stores for the purchase and delivery of medications and healthcare products. We are not a pharmacy, healthcare provider, or medical advisor.
Throughout these Terms, the following definitions apply:
To use certain features of our Services, you must create an account. When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 18 years old to create an account and use our Services. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage resulting from your failure to comply with this security obligation. You should notify us immediately if you become aware of any unauthorized use of your account or any other breach of security.
You may not create multiple accounts for the same purpose. We reserve the right to merge or close duplicate accounts at our discretion.
When you place an order through our Services, you are making an offer to purchase products from the selected vendor. Orders are subject to acceptance by the vendor and availability of products. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.
We strive to provide accurate product information, including descriptions, images, and pricing. However, we do not guarantee the accuracy, completeness, or reliability of any product information. Vendors are responsible for providing accurate information about their products.
Delivery times are estimates and may vary based on factors such as location, traffic, weather conditions, and product availability. We are not responsible for delays in delivery that are beyond our reasonable control. You agree to provide accurate delivery information and ensure that someone is available to receive the order at the specified delivery address.
You may cancel an order before it is prepared for delivery. Once an order is in the "Preparing" or "Out for Delivery" stage, cancellation may not be possible or may incur a cancellation fee. We reserve the right to cancel orders at our discretion, including in cases of suspected fraud, inability to verify prescription information, or product unavailability.
All prices are shown in the applicable currency and do not include delivery fees, service fees, or taxes unless otherwise stated. These additional fees will be displayed before you confirm your order. We reserve the right to change prices at any time without notice.
We accept various payment methods as indicated during the checkout process. By providing a payment method, you represent and warrant that you are authorized to use the payment method and that the payment information you provide is accurate and complete.
We use third-party payment processors to process payments. Your payment information is subject to the privacy policy and terms of service of our payment processors. We do not store complete payment card details on our servers.
Refund eligibility and procedures are outlined in our Refund Policy. Generally, refunds may be issued for orders that are canceled before preparation, delivered incorrectly, or contain damaged or defective products. Refunds for prescription medications may be subject to additional restrictions in accordance with applicable laws and regulations.
For prescription medications, you must provide a valid prescription issued by a licensed healthcare provider. We reserve the right to verify the authenticity of prescriptions with the issuing healthcare provider.
We may refuse to process orders for prescription medications if we cannot verify the prescription, if the prescription appears to be altered or forged, or if we have reason to believe the prescription is not valid or appropriate.
We handle prescription information in accordance with our Privacy Policy and applicable healthcare privacy laws. By submitting a prescription, you authorize us to share the prescription information with the dispensing pharmacy and other parties as necessary to fulfill your order.
You agree not to engage in any of the following prohibited activities:
You are solely responsible for any User Content you provide through our Services, including reviews, comments, and feedback. You represent and warrant that your User Content does not violate any third-party rights, including intellectual property rights and privacy rights, and is not defamatory, obscene, or otherwise objectionable.
We reserve the right, but have no obligation, to monitor, edit, or remove User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. We are not responsible for any User Content and do not endorse any opinions expressed in User Content.
Our Services and all content, features, and functionality thereof, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof, are owned by us, our licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purposes, subject to these Terms. This license does not include the right to:
By submitting User Content to our Services, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or control all rights in and to the User Content and have the right to grant the license above.
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
WE ARE NOT A PHARMACY, HEALTHCARE PROVIDER, OR MEDICAL ADVISOR. THE CONTENT PROVIDED THROUGH OUR SERVICES IS FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED MEDICAL ADVICE. ALWAYS CONSULT WITH A QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL QUESTIONS OR CONDITIONS.
WE DO NOT MANUFACTURE, STORE, OR DIRECTLY HANDLE ANY PRODUCTS SOLD THROUGH OUR SERVICES. PRODUCT INFORMATION IS PROVIDED BY VENDORS, AND WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF SUCH INFORMATION. VENDORS ARE SOLELY RESPONSIBLE FOR THE QUALITY, SAFETY, AND LEGALITY OF THEIR PRODUCTS.
OUR SERVICES MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES OR SERVICES THAT ARE NOT OWNED OR CONTROLLED BY US. WE HAVE NO CONTROL OVER, AND ASSUME NO RESPONSIBILITY FOR, THE CONTENT, PRIVACY POLICIES, OR PRACTICES OF ANY THIRD-PARTY WEBSITES OR SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100) IF NO SUCH PAYMENTS HAVE BEEN MADE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless us, our affiliates, and their respective directors, officers, employees, agents, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
These Terms shall remain in full force and effect while you use our Services or maintain an account with us.
You may terminate these Terms at any time by closing your account and discontinuing use of our Services.
We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or our Services shall first be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved through negotiations within thirty (30) days, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any material changes by posting the updated Terms on our website and in our app, and updating the "Last Updated" date at the top of these Terms. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.
It is your responsibility to review these Terms periodically for changes. If you do not agree to the revised Terms, you must stop using our Services.
If you have any questions, concerns, or feedback regarding these Terms, please contact us at:
Email: legal@oraglan.com
Postal Address:
Oraglan Legal Department
123 Healthcare Street
Medical City, MC 12345
United States
Phone: +1 234 567 8900
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST