Privacy Policy

1. Introduction

Welcome to Oraglan's Privacy Policy. This Privacy Policy explains how Oraglan ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website, mobile application, and services (collectively, the "Services").

We respect your privacy and are committed to protecting your personal information. We encourage you to read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Services, you agree to this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: You may provide additional information such as your address, profile picture, and preferences.
• Order Information: When you place an order, we collect delivery address, payment information, and details about the products you purchase.
• Health Information: For prescription medications, we may collect information from your prescriptions, including medication names, dosages, and prescribing healthcare provider details.
• Communication Information: We collect information you provide when you contact our customer support, participate in surveys, or communicate with us in any other way.

2.2 Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• Device Information: We collect information about the device you use to access our Services, including device type, operating system, unique device identifiers, and mobile network information.
• Log Information: We record information about your use of our Services, such as access times, pages viewed, IP address, and the page you visited before navigating to our Services.
• Location Information: With your consent, we may collect precise location information from your device to provide location-based services, such as delivery tracking and finding nearby pharmacies.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about how you interact with our Services and to improve your experience.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business Partners: We may receive information about you from our business partners, such as payment processors and delivery services.
• Social Media: If you choose to link your social media accounts to our Services, we may receive information about you from those platforms.
• Healthcare Providers: With your consent, we may receive information from healthcare providers to verify prescriptions and process medication orders.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To process and fulfill your orders, deliver products, process payments, and provide customer support.
• Account Management: To create and manage your account, verify your identity, and authenticate your access to our Services.
• Communication: To communicate with you about your orders, account, and our Services, including sending order confirmations, delivery updates, and support responses.
• Personalization: To personalize your experience, recommend products, and provide content tailored to your preferences.
• Improvement and Analysis: To analyze usage patterns, troubleshoot issues, conduct research, and improve our Services.
• Marketing: With your consent, to send promotional communications, offers, and information about our Services. You can opt out of these communications at any time.
• Safety and Security: To detect, prevent, and address fraud, security breaches, and other potentially illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Vendors and Riders: We share necessary information with vendors (pharmacies and medical stores) and riders to fulfill your orders and provide delivery services.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Oraglan, our users, or others.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive information, such as payment details and health information
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

You can also manage certain aspects of your information and choices through your account settings, including:

• Updating your account and profile information
• Changing your communication preferences
• Adjusting location sharing settings
• Managing your payment methods

7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law. These measures may include implementing standard contractual clauses approved by relevant regulatory authorities.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and in our app, and we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.